Booking Questions
When can I stay?
You’re welcome to stay with us anytime from right after you give birth up until 12 weeks postpartum. We recommend coming directly from the hospital, but you have flexibility to start recovery with us whenever feels right for you.
How long can I stay?
Our minimum stay is three nights, but we recommend staying 5 to 7 days to really get the full benefit of our time. Longer stays, are also encouraged to make sure you are refreshed, relaxed, and prepared to take on motherhood on your terms.
Do you provide transportation options?
Certainly! We partner with local limosine services so you can get from discharge to check-in hastle-free. And yes, we provide the car seat.
What does a day at the Shoshana look like?
It’s up to you! We provide flexible, personalized care with no set schedule. Enjoy spa treatments, daily education classes, or simply relax with your newborn. Our Care Team offers hands-on baby and mother care, recovery support, meal service, sitz baths, and a 24/7 Baby Room, plus snacks and beverages always available.
What is your infant security policy?
All babies are banded, and their bands must be verified daily and during any transition between the guest room and baby room to match the mother or designated, banded support person. The baby room is monitored 24/7, and floor access is controlled, with keys provided only to guests and team members.
Can my partner stay with me?
Absolutely! One adult partner can stay with you. Whether it's your spouse or someone else who's important to you. This is your home, your support.
Are visitors allowed?
Yes, visitors are encouraged in your guest suite or the hotel’s common areas. We just ask that visitors avoid the mother’s lounge to keep that space peaceful for everyone.
What happens if I need to change my reservation?
We get it, birth plans are tricky and almost never occur ‘on-time’. We can’t always guarantee availability for last-minute date changes, but we’ll do everything we can to make it work—and we usually do! If your new dates aren’t available, we’ll work hard to find the next best option and get you accommodated as soon as possible.
IS MY STAY REFUNDABLE?
Health Concerns or Loss: If you experience health issues or, unfortunately, a miscarriage or loss, we’ll give you a full refund for your stay.
Canceling 30+ Days Before Check-In:
If you need to cancel more than 30 days before your stay, you’ll get a deposit refund, minus a $250 processing fee.
Canceling or Shortening the Stay Less Than 30 Days Before Check-In:
If you cancel or shorten your stay within 30 days of your check-in date, refunds aren’t available unless there’s a medical emergency.
Same-Day Cancellation or No-Show:
If you cancel the day you’re supposed to check in or don’t show up, you’ll be charged for the full reservation.
Once you’ve checked in, shortened stays are non-refundable unless there’s a medical emergency or another situation that management feels warrants a refund.
NICU Babies:
For moms with little ones in the NICU, we’ll work with you one-on-one. We recommend staying at The Shoshana for rest, recovery, and emotional support, along with guidance for pumping and other helpful resources.
Is there parking?
Yes, we offer valet parking through the hotel for $60/night. Just pull up, our valet team will take it from there so you can arrive stress-free.
What time is check-in and checkout?
Check-in is at 4 PM and checkout is at 12 PM. If you need a little extra time or a special arrangement, just let us know—we’ll make it happen!
Care Questions
What kind of care will my doula offer?
Our in-house doulas provide 24/7 comprehensive care for you and your baby. From emotional support to breastfeeding guidance and tips for baby care. They’re here to make certain you feel confident and cared for as you adjust to life with your newborn.
Can I call my doula anytime?
Yes, anytime. Our team is here 24/7 to support you whenever you need help. Day or night. Reach out, your doula has your back.
Does it matter if I breastfeed or bottle-feed?
Breastfeeding, bottle-feeding, your postnatal plan is what we’re here for. Our experts are trained to support both. We’ll help you find what works best for you and your baby.
What do I need to bring?
From bottles to swaddles and recovery essentials for mom, we’ve got you covered. If you have specific items you prefer, feel free to bring them. We recommend bringing your own breast pump if you have one so we can help you get comfortable using it. Don’t have one? No worries—we’ve got a hospital-grade pump available for you to use during your stay.
Is this a medical facility?
No. Our focus is on non-medical postnatal care, support, and providing a nurturing environment for you and your baby. If medical issues arise, we’ll help you get the outside care necessary.
Dining Questions
What type of meals can I expect?
The weeks after giving birth are all about healing and regaining your strength. At The Shoshana, we’ve got your back with delicious, high-end meals designed to nourish and support your recovery—physically and mentally. You focus on bonding with your baby, and we’ll handle the rest!
How can I arrange meals for my partner?
We’re happy to arrange meal packages for your partner at reduced cost. Just choose this option when booking, and we’ll make sure both of you are well-fed during your stay.
How can I arrange Shabbat or Yom Tov meals?
Yes, if you're staying overnight during Shabbat or Yom Tov, we would be more than happy to arrange meals. You can add a Shabbat/Yom Tov meal package for your partner or arrange a family-style dining experience for an additional cost. Please contact us after reserving your booking to make these arrangements.
What if I have special dietary restrictions?
No problem at all! Just give us a heads-up, and our culinary team will take care of any preferences, allergies, or dietary needs. Kosher, Halal, vegan, nut-free? Whatever it is, we’ve got you covered.
What kosher certification are you under?
While our facilities are not kosher-certified, we partner with several caterers who are certified under the Keystone-K supervision. All kosher meals are chalav yisroel and pas yisroel.
Have more questions?
Reach out to us directly. We’re here to make your stay comfortable and stress-free. Mom-first.